The Naughty Lab can and does cancel orders. Orders are usually cancelled if order will not be deliverable for more than 2 hours. This is usually for one of two reasons.
The order get cancelled if the order was undeliverable. Either we have a bad address or the customer was not home. We have made more than one attempt to contact the customer both by phone and by text.
The order get if the any the following criteria meets:
- The customer has not contacted the store.
- The customer has not picked up a carryout order.
We have the right to cancel orders when our delivery time was more than 2 hours, and customers could not be contacted to confirm that they still wanted their order. This, however, is mostly due to bad management, and shouldn’t ever happen.